Monday-Saturday: 10am-5pm

Sunday: 12pm-5pm

We charge a flat fee of $20 for Canada-wide shipping on orders under $200 before tax. Canada-wide shipping on orders over $200 is free! We currently do not offer international shipping.

Orders ship from our store in Mahone Bay, Nova Scotia within two business days (Monday-Friday). Typically, orders will ship via UPS Standard Shipping. For very remote destinations, or if only a P.O. Box number is provided, orders will ship using Canada Post flat rate box. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, either through the customer portal or by emailing shop@suttles.ca.

We will confirm if your items are eligible for return, then if your return is accepted, give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are customers responsibility, but we hare happy to arrange the shipping label for you. Items received after the 14 day period will be issued a store credit.

Please see the full return policy for details and exceptions.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for jewelry, lingerie, underwear, socks or tights.

All sale items and gift cards are final sale.

Please see our return policy for further details.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the items were returned to the store within 14 days of delivery, you’ll be automatically refunded on your original payment method. Items received after the 14 day period will be issued a store credit, provided they were in the mail before the 14 day cut-off and we have the tracking number.

You will receive an email from us confirming when we have refunded the items.  Please remember it can take some time for your bank or credit card company to process and refund to you.

Please see our return policy for further details.